HC Forklifts UK, one of the fastest growing material handling distributors in the UK, has made delivering personalised local service to its Hangcha brand’s end customers its top priority.
Hangcha offers an extensive range of value handling and warehouse equipment through the network of HC UK’s Specialist Lift Truck Dealerships. Each of the members of this network has been carefully selected to provide a highly personalised approach to customer support and service as well as local area expertise and presence.
Steve Young, Business Development Manager at HC Forklifts UK, notes: “We believe passionately in the importance of the personal touch in customer service, and the value of delivering that on a local level. We pride ourselves on the kind of support that is only really found in those local businesses that are focused on serving their immediate local communities, and where every customer really matters.”
Phil Sawyer, Managing Director of Yorkshire Handling – an HC Forklifts UK official dealer – says: “We give all of our customers the same personal service, based on confidence, honesty and loyalty. Every one of them is a valued building block in our family business. We see ourselves as here to support them, and our local community, for the long term.”
Adam Harris, Managing Director at Atlas Forklifts, another HC Forklifts UK official dealer, adds: “For customers who have been affected by Covid we have made sure we go the extra mile to support them through their challenges. Be it putting in extra trucks, leaving trucks in place past the agreed rental period or helping with staffing numbers. All customers have our personal mobile numbers and can call out of hours in an emergency – we are always at the end of the phone.”
The focus on delivering a highly personalised local service to all customers is fully backed by the national resources and capabilities of HC Forklifts UK – giving customers the best of both worlds.
Those resources include an extensive new truck inventory of over 200 machines, a parts supply chain that holds over 10,000 common parts, and a wide range of short term rental machinery – all available for immediate dispatch, nationwide.
Indeed, HC Forklifts UK has built a unique support structure that empowers its growing network of specialist local material handling dealers, enabling them to pass on unparalleled value, service and support to customers in the low cost equipment sector.
All of HC Forklifts UK’s official dealers have access to a wide range of Hangcha’s CE approved handling and warehouse equipment, which includes the latest electric Lithium-ion technology as well as a wide selection of IC engine powered trucks which all meet current European exhaust emissions standards.
Mr Young comments: “We’re always looking for new dealers to become part of our very special and continually expanding network. Of course, they need to meet our exacting standards, and share our belief in putting the customer first. But, for the right partners we offer a generous turn-key package that provides parts and technical training, demonstration equipment, marketing and after sales support”.