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Loading & Lifting Sell 30 New HC-UK Machines in First Year of Business

Loading and Lifting are a material handling dealer in County Kildare, Ireland. Managing Director Darren Maher, who has a wealth of experience in the industry, was seeking a reliable forklift supplier which would help support and grow his business, in what was their first-year operating. Read what Darren’s first 12 months have been like since becoming an official HC-UK dealer.

Darren’s Challenge

“With 20 years industry experience I knew the products out there, but customer service was important to us, in order to stand out. It was also important for me to keep things simple and not to over complicate how we offer forklifts to the market. We were also looking at bringing a product that was reliable, good value and easily serviceable.”

“There is no expensive software and laptops required, which lowers the downtime and service price for the customer, which they really appreciate.”

Factory Tours

The Solution:

150+ Truck Models
“After my initial visit, I was satisfied that we could offer a very reliable, safe, and affordable product. There is no expensive software and laptops required for servicing the equipment, which lowers the overall downtime and service price for the customer, which they really appreciate. This, along with the 150+ truck models in the product range made me choose HC-Forklifts-UK.”

Reduced Delivery Times
Loading and Lifting have benefitted from HC-Forklifts-UK’s central stock which has helped secure orders. “Most of our customers do not want to wait long, so to tell them that we can deliver the majority of products in a few days is a major plus. Showroom stock also gives us a massive advantage in the market place as our customers like check out the equipment first-hand.”

Customer Care
“Since my first phone call with HC-Forklifts-UK’s customer service has exceeded my expectations, which is important for us at Loading and Lifting as we go the extra mile for our customers. By having a dedicated Account Manager, we get the peace of mind that all queries are dealt with, quickly and promptly.”

Hangcha Carnival

12 months on…
“The HC-UK product has been very well accepted; we are on track to do 30 HC machines this calendar year. The customer is getting an excellent machine for their investment. Together we are gaining a valuable reputation for providing what the customer wants. We’ve recently moved into new bigger premises which will help to keep in line with our customers’ growing needs.”
Visit the Loading + Lifting website