Fast & Friendly Support

When you need it

HC UK, the sole importer of Hangcha fork lift trucks and warehouse equipment in the UK and Ireland, has announced enhanced technical support, training and parts availability thanks to the launch of a new Hangcha European Dealer Support Hub.

The new after sales support facility based in Almere, Netherlands, further strengthens HC UK’s already impressive UK support offering. The handling specialist will now offer extended capabilities to its entire UK dealer network, who will in turn be able to pass these enhanced benefits on to their end user customers.

Stuart Taylor, Business Unit Director at HC UK, says: “We want our customers to have confidence in our after sales and an effective supply chain is a critical part of that. We also want them to understand the longevity of the commitments that HC UK and Hangcha are making to the UK market. Ultimately It will mean that customers will achieve a longer lifecycle from their assets.”

Officially launched in January this year, the new hub already carries over 15,000 common service parts, which effectively covers all of Hangcha’s UK market models over the last 10 years.

The parts inventory is expanding month on month, yet the facility has already been able to immediately fulfil over 88% of all parts requests. To expedite deliveries, all available orders are dispatched same day – if placed before noon – and sent via premium couriers.

A new seven strong technical team are also in place in Almere, consisting of a dedicated parts manager, a technical support manager, specialist Lithium-ion and ICE technicians, two factory engineers and a mechanic.

Rob Harting Sales Director , at Hangcha’s European Hub, notes: “Our new facility is a strong investment for the future and confirms Hangcha’s commitment to delivering the highest levels of after sales support.”

Lin Jie General Manager  adds, “This is about being visible to our dealers and their customer base – a very important part of the quality promise of the HC Product. It also represents a strong investment in the future from HC and marks a firm commitment to maintain high levels of factory-backed after sales support at a local level.”

The hub will additionally serve as a training centre, offering an extensive programme of online and offline courses, which will be available to all UK dealers. The technical team and the resources of the centre will also be available to all UK customers via their local dealer.

Hangcha is the largest privately owned lift truck manufacturer in China and is now the 8th largest producer of handling equipment by unit volume in the world. Hangcha’s equipment range offers lift trucks with capacities from 1.5 to 38 tonnes and an extensive selection of specialist warehouse equipment.

If you would like to discuss your material handling requirements with a local HC Forklift UK dealer then please contact us 0845 600 9790.